How to make a complaint
If you have any concerns or dislikes regarding our fundraising, you can contact us to complain through the following channels:
By telephoning our freephone helpline:
08000 189 961
By emailing the Fundraising Initiatives Helpline
helpline@fi-ltd.com
By writing to Fundraising Initiatives:
Fundraising Initiatives Ltd
2nd Floor Cavendish House
369 Burnt Oak Broadway
Edgware
HA8 5AW
Fundraising Initiatives Ltd is committed to providing a fair, honest and effective fundraising service.
We operate within fundraising guidelines set down by the Charities Commission, the Institute of Fundraising and the Fundraising Standards Board.
We will ackowledge your complaint within two working days. The reply may be to request further information from you or to inform you that we are looking into your complaint and provide details of whe you are likely to receive a full response.
If you are unhappy with the way in which we have dealt with your complaint, you can contact the FRSB to progress this further. The FRSB contact details are as follows:
Fundraising Standards Board
Hampton House
20 Albert Embankment
London
SE1 7JT
The website address is www.frsb.org.uk
